Return Policy
Returns & Warranty – We’ve Got You Covered 💬
At Zymora, your happiness means everything to us.
We want you to feel confident with every purchase, and we’re here to help if something doesn’t go quite right.
🔁 Easy Returns & Exchanges
We understand that sometimes things change — and that’s okay!
If you’re not fully satisfied with your order, we’re happy to offer returns or exchanges.
You can request a return or exchange if:
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You received the wrong item.
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Your item arrived damaged or faulty.
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You want to exchange for a different model or color.
Things to keep in mind:
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Return requests must be made within 7 days of receiving your order.
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Items must be unused, in their original packaging, and in brand-new condition.
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For exchanges, we’ll do our best to send your preferred item quickly.
💡 Note: For returns not due to a fault or error on our side, return shipping will be at your cost.
🕒 Warranty for Peace of Mind
We care about quality and want you to feel secure with your purchase.
🕰️ Watches:
Enjoy a 1-month warranty for any movement or mechanical issues.
👝 Wallets & Other Accessories:
Get a 3-month warranty covering manufacturing or stitching faults.
What’s not covered:
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Damage caused by drops, water, or misuse.
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Scratches, wear and tear from daily use.
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Battery issues after 1 month (in watches).
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Items repaired or altered by third parties.
💌 How to Request a Return or Warranty?
It’s simple:
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Visit our Contact Us page.
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Share your order number, photos of the product, and what went wrong.
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Our team will reply within 24 to 48 hours with a friendly solution.
Still Need Help?
We’re always here to assist with a smile 😊
📱 Call or WhatsApp:
+92 343 6201174
+92 370 4422609
Let Zymora take care of it — so you can get back to enjoying your time. 🖤